Read carefully how to return purchased products and how refunds are processed.
You have 15 days to exercise your contractual termination right, counting from the date of receipt of your purchase.
- log in to access your customer account
- click on your order history and details
- select the products to return
- wait for authorization of return by our company, 101 idées online store
- send the package to the address provided in the pdf
If you do not see the option to select the items to return, it is because the deadline for returning has passed.
Return expenses must be borne by the customer.
We do not accept exchanges.
You must return the product and make a new purchase.
Upon receipt of your packaging at our warehouses, we will inspect it and refund it within a maximum of 5 working days.
The refund of the money will be made to the original payment method, that is, if you made the payment with a credit card, the refund will be made for that same card.
Return expenses are borne by the customer, unless the product is defective.
Return expenses are an effective cost and must be borne by the user. It would not be fair for all customers to pay for this cost.
THE 101 idées online store prefers to invest in customer support and seasonal promotions, so that all customers get our clothes at acceptable prices.
If you received a defective product, you must return it on our website and describe the product's defect.
You must also inform if you want a new product or your money back.
We only accept returns if:
- The products show no signs of use.
- They must be complete and accompanied by all accessories.
- Labels in good condition.
- Without any damage or dirt.
If you find that the product does not meet the conditions to be accepted, do not return it, as we will not refund the money.
In order not to damage the clothes we advise:
- you must not use makeup
- you should not wear jewelry, such as rings, necklaces ....
- must not wear a belt
- you should not put fur coats over your clothes
Packages can be held at customs by the police authorities, we are not responsible. Before sending the return, you must contact customer support, to give you some tips on how to do it. We will always do our best to resolve the problem.
Clothes from returns are not sold again by 101 idées online store , are resold to used clothing businesses like ebay or similar businesses.
Have you noticed how difficult it is to find time to shop? And when we find it, what happens? We came across crowded malls, few parking spaces and long queues at the fitting room. So don't be afraid. The quality of the clothes is second to none and delivers quickly.