Shipping costs - 101 idées online store Clothing & Fashion online

Except for countries where carriers restrict the shipment of orders, for exceptional reasons, such as countries with internal or external conflict, or rules applied by countries in customs.

In some cases we may limit the purchase quantity.

Fortunately we send purchases to all other countries and we thank all customers around the world for believing and trusting our company.

We are a company with great experience in the world of fashion.

Unfortunately, for security reasons, we cannot ship to PO Boxes.

Yes, we ship the clothes to remote places like islands.

It is obvious that transit times to remote places are longer, but the parcel will arrive at your home.

All packages are numbered to be traceable.
Insurance included in case of loss.
Free shipping for orders above : $52.22 , otherwise fixed cost for worldwide shipping : $7.41 .

All orders are prepared the same day or the next business day.

Usually orders are delivered:

- 1 to 2 business days for Portugal and Spain.
- 1 week in Western Europe.
- 1 week and a half in other European countries.
- 2 weeks in North America.
- 3 weeks in other countries.

On the products page you will find detailed information about shipping times, as well as alerts about possible delays in delivery.

All orders are shipped from our warehouse located in Portugal (Europe).

If your country belongs to the European single market, there is no cost, as the European single market guarantees the free movement of goods, services, people and capital within the EU.

If you are located outside the EU goods may be checked upon entry into your country and there may be associated costs such as customs clearance fees. We cannot inform which fees will apply, as they depend on the receiving country. We advise you to do an internet search or contact your local post office.

If the stated delivery time for your country has been exceeded for no apparent reason, please contact us. contact

Delays are usually due to:

- Deliveries in remote places like islands, where deadlines are usually longer, due to several factors.
- Festive periods or public holidays such as Christmas or 'BLACK FRIDAY' .
- Delays at Customs in your country.
- Pandemic like COVID that brought a big change in the way we live.

On the products page you will find detailed information about shipping times, as well as alerts about possible delays in delivery.

We warn that in this difficult period like the pandemic, no transport company guarantees that deadlines will be met, we advise you to be patient and wait a few more days.

We also inform you that transport companies (postal services) only accept complaints if the deadline is exceeded within 30 days after the scheduled delivery date.

It is mandatory to receive the package.
Depending on the countries of delivery, a signature and identification of the recipient may be required.
Orders that are abandoned or not accepted by the recipient have associated costs related to non-acceptance and will be charged to the customer.

As soon as your order has left our warehouses, we will send you an email to let you know.
You can also track your orders by accessing your login account and clicking on “Order history” .

You can check your previous orders, as well as the status of your current order.

Once your order has been confirmed, it will not be possible to make changes or cancel it.
In this case, you must initiate a return process only when you have received the order.

If you have received an item by mistake or it is defective, we offer our apologies.
Contact the Customer Service team immediately

contact

Contact the Customer Service team immediately
contact

Note: it is IMPORTANT to keep both the boxes and the shipping labels and box packaging.